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Unable to access product support page for LBP6230dw from MyCanon

ccaffee1
Apprentice

Product support page:

https://www.usa.canon.com/support/p/imageclass-lbp6230dw

reports :

Access Denied

You don't have permission to access "http://www.usa.canon.com/support/p/imageclass-lbp6230dw" on this server.

Reference #18.5b6adc17.1662833714.18a96202

2 ACCEPTED SOLUTIONS

Danny
Moderator
Moderator

Hi, ccaffee1!  We tested that web address from multiple computers including some that were not on our corporate network and it came up fine on each one.  We recommend trying again from a different browser or a different device.

Hope this helps!

View solution in original post

jrhoffman75
Legend

I get this periodically when I try and access my printer and camera support pages.

Clearing browser history resolves it.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

View solution in original post

2 REPLIES 2

Danny
Moderator
Moderator

Hi, ccaffee1!  We tested that web address from multiple computers including some that were not on our corporate network and it came up fine on each one.  We recommend trying again from a different browser or a different device.

Hope this helps!

jrhoffman75
Legend

I get this periodically when I try and access my printer and camera support pages.

Clearing browser history resolves it.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
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