Unable to access product support page for LBP6230dw from MyCanon

[ccaffee1]

Product support page:

https://www.usa.canon.com/support/p/imageclass-lbp6230dw

reports :

Access Denied

You don't have permission to access "http://www.usa.canon.com/support/p/imageclass-lbp6230dw" on this server.

Reference #18.5b6adc17.1662833714.18a96202

[Danny · Accepted solution]

Hi, ccaffee1!  We tested that web address from multiple computers including some that were not on our corporate network and it came up fine on each one.  We recommend trying again from a different browser or a different device.

Hope this helps!

[Danny · Accepted solution]

Hi, ccaffee1!  We tested that web address from multiple computers including some that were not on our corporate network and it came up fine on each one.  We recommend trying again from a different browser or a different device.

Hope this helps!

[jrhoffman75 · Accepted solution]

I get this periodically when I try and access my printer and camera support pages.

Clearing browser history resolves it.