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TS3320 Pixma wifi inconsistencies

kbutterworth
Apprentice

I purchased my TS3320 (used) on 7/9/23. I have two MacBook Pros that I wish to print from, and up until today, I have been able to do so from both. But here's the catch: if I print from one laptop, the other laptop becomes unable to find the printer and print any jobs, even though:

1. All three devices are connected to the same home wifi network

2. Diagnostic print-outs confirm that there is no network problem

3. I have been able to successfully print from both laptops, just not alternatingly - once I print from one, the other becomes unusable

4. I have deleted and then reinstalled all Canon software and drivers from both laptops multiple times, most recently today, 10/9

What's worse, it now appears that neither laptop can "find" my plugged-in, wifi-connected printer, so I am now no longer able to print anything.

I attempted to register my printer under my MyCanon account, but got an error message that the printer's serial number isn't eligible for registration, which means that I cannot access official Canon support resources for troubleshooting, so here I am.

1 ACCEPTED SOLUTION

ArthurJ
Product Expert
Product Expert

Hi,

Please try the steps HERE to resolve the printer communication issues. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

3 REPLIES 3

ArthurJ
Product Expert
Product Expert

Hi,

Please try the steps HERE to resolve the printer communication issues. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

WOW, I have no idea what IPV6 is but that did the trick. Thank you SO much Arthur!

Hi again Arthur - I'm running into the same Wifi issues again. Just double checked and IPV6 is disabled, so that isn't the cause this time. Do you have any other troubleshooting recommendations?

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