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TS6120 Easy-PhotoPrint Editor says "no printers available"...but there are. ๐Ÿ˜”

Lydia_in_AL
Apprentice

I just installed the most recent version of the Easy-PhotoPrint Editor. I have a PIXMA TS6120 printer and I'm using Windows 10 Pro on my PC. When I go to print a photo, it tells me "An internal error has occurred." and "There are no printers available." What do I need to do to correct this problem? It's making me crazy! ๐Ÿคช

2 REPLIES 2

Tomlaw9
Apprentice

did you ever figure the problem out?

gherson
Contributor

I solved by browsing ij.start.canon, downloading the installation program, and running it, even though my printer has long been setup and working. 

Details:  I didn't see "An internal error has occurred", only "There are no printers available", when trying to print a card with Easy-PhotoPrint Editor to my Pixma TS3320 printer on Windows 10. 

(Then, the program's File - Save option is greyed out.  For that, I took a screenshot and gave up. 

All-in-all, it would have been perhaps smarter to just go buy a card.)

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