cancel
Showing results for 
Search instead for 
Did you mean: 

Setting up scan to email (gmail) for Canon MF644CdW

enobriga
Apprentice

I have not been able to set up my scan to email (gmail)---smtp. I tried to follow solutions posted on this board however still unsuccessful. Any recommendations?

4 REPLIES 4

shadowsports
Elite

Greetings,

Not sure what instructions your followed since you didn't provide a reference.

I believe Gmail is no longer supporting connection from :"Less Secure Apps"...

Outgoing server is smtp.gmail.com

User is full gmail address

Ports: 587 or 465

For the password, I would enable 2 factor for the account.  You should be using this for enhanced security anyway.  Create an app password and use it in the password field.

shadowsports_0-1654872723322.png

shadowsports_1-1654872794725.png

Sign in with App Passwords - Google Account Help

 

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

I'm using an Imagerunner Advance C5535i (if it matters) and I'm having the same issue since the change. I generated and input an app password. When I test the SMTP connection, it says Connection to the Server successful. However, when I try to send an email, I get error code #839/ SMTP Authentication Error.  Any ideas on why it isn't sending the scans when the test is working?

Hi, dtoland!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

Hector
Product Expert
Product Expert

Hello, 

If you are having problems setting up the MF644Cdw with scan to email, I would suggest contacting our support team at 1-800-652-2666. Our agents would be able to walk you through the process of setting it up.

Announcements

08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x