Hello Mamsha,
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you an contact support over the phone at 1-800-652-2666.
- What version of the Mac or Windows operating system are you using on your computer?
- Are you connecting via USB or is it over a network.
- Does the scanner respond slowly when you make a copy from the glass?
