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New Contributor
Posts: 2
Registered: ‎05-05-2019

Scan to Computer - Receive "An error occurred" message every time - MF414DW

Hi folks.  I have an MF414DW AIO.  No matter what I do I cannot get the Scan to Computer function to work properly.  I even downloaded the latest driver and MF Scan manual and reinstalled everything using the manual and it still does not work.  I'm trying to scan to Mac Mojave machine that is always plugged in and online.  I do not know how to get this working at this point. It worked like two times when I originally set it up a few weeks ago but I cannot get it to work at all and just get the error every time.  Looking for assistance with this. Thanks!

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Reputable Contributor
Posts: 991
Registered: ‎11-19-2017

Re: Scan to Computer - Receive "An error occurred" message every time - MF414DW

Telling us what the printer is connected to would be really helpful?  (Ethernet, USB, Wireless) > Computer, Router, etc?

 

We know you can't scan.  Can you print?

 

Does the Device appear in Printers and Scanners in System Preferences?

 

 

 

 

 

 

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
New Contributor
Posts: 2
Registered: ‎05-05-2019

Re: Scan to Computer - Receive "An error occurred" message every time - MF414DW

Thanks for the reply.  I was going through my email and just saw that i got one.  Sorry for the late reply.  Yes I can print just fine on all computers both mac and PC at my house.  I can scan to USB fine.  I just cannot scan to PC or Mac as I get that error.  Yes the device shows as both printer and scanner on my Mac.  It definitely sees it.  Also I can scan using the MF utility to the computer fine but I want to be able to scan to the computer without me being in front of it and using the MF utility.  That is the only thing that is not functioning.  

Thank you again for your assistance.

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