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New MF242dw shows "preparing a cartridge is recommended "

CTATX9
Apprentice

I bought a brand new printer MF242dw. Upon unpacking the printer, I printed a test paper and it showed "preparing a cartridge is recommended" warning and the black level is showing less than 10%. This is a brand new printer and the ink came with it is also brand new. Printed a few documents and text also looked thin.

1 REPLY 1

Hector
Product Expert
Product Expert

Hello Ctatx9,

It looks like something is wrong with the hardware or the toner cartridge that came with the printer was already used. In this situation, I would suggest contacting support at 1-800-652-2666 or using the link HERE to access you MyCanon account to see what service options are available.

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