02-22-2022 09:37 PM
I bought a brand new printer MF242dw. Upon unpacking the printer, I printed a test paper and it showed "preparing a cartridge is recommended" warning and the black level is showing less than 10%. This is a brand new printer and the ink came with it is also brand new. Printed a few documents and text also looked thin.
03-07-2022 05:54 PM
Hello Ctatx9,
It looks like something is wrong with the hardware or the toner cartridge that came with the printer was already used. In this situation, I would suggest contacting support at 1-800-652-2666 or using the link HERE to access you MyCanon account to see what service options are available.
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