cancel
Showing results for 
Search instead for 
Did you mean: 

Oce Plotwave 350 Scanner Not Working

rmerz01
Apprentice

I've searched everywhere and I'd rather not pay for a service call if it's simple.  Our Plotwave 350's scanner has suddenly stopped working.  It won't scan to USB, to an SMB server location or to a Smart Inbox.  Nothing.  The local user interface shows a little scanner icon with an "x" mark and also says "Please wait".  The web interface doesn't say anything other than "Scanner is Switched off" in the "system" tab on the bottom of the UI interface.

For reference:
1.  Printing works fine.
2.  The scanning functionality had worked previously but now does not.
3.  The unit has not been moved or handled in any way that would cause a mechanical failure.
4.  There has been no changes to ANY settings whatsoever.  The SMB settings were tested using the integrated test function with no errors.
5.  We have power-cycled the unit multiple times.

Not sure what to do here.  Anything would help.

1 REPLY 1

Danny
Moderator
Moderator

Hi, rmerz01!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for Océ series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

Announcements
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM