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New Contributor
Posts: 2
Registered: ‎04-30-2021

Imageclass mf642 different paper issues

[ Edited ]

I use my printers (yes more that one) for crafting and printing for my antique consignment store business. 

 

 

When I try to use laser waterslide paper or any type of labels it prints fine but then I have a indent on all my future papers. I have cleaned the machine as best I know how. I use heavy coated paper settings, changing settings when I print something different.

 

Are there different settings?  Has anone else had this issue?

 

 

 

 

 

 

IMG_6181.jpg

Product Expert
Posts: 283
Registered: ‎11-21-2018

Re: Imageclass mf642 different paper issues

Hello Jcourt,

 

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

 

  1. What type of paper are you printing on when you get an indent on the paper?
  2. Did the issue begin after a paper jam?
  3. Which tray are you loading the paper into?

For a more immediate response, feel free to contact support at 1-800-652-2666, our agents would be happy to assist.

New Contributor
Posts: 2
Registered: ‎04-30-2021

Re: Imageclass mf642 different paper issues

Thank you

Once the paper was UPS shipping labels, made for laser printers.  The other was a waterslide craft paper, made for laser printer and this time hp glossy brochure paper, made for lasers.  

 

I did not have any paper jam.

 

When it happens they are pulled from the main tray not the singe fed slot but the indent is on papers from both after it happens

 

I work the same hours as support, and do not have time to be on hold for hours, again.

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