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New Contributor
Posts: 1
Registered: ‎02-07-2019

Mfc634 can print but not scan on network.

I've uninstalled and reinstalled the printer and scan utility. I can print from my computer but get an error if I try to scan. If I try to scan from the printer it tells me to connect a computer. I've spent hours on this!

Product Expert
Posts: 674
Registered: ‎09-30-2013

Re: Mfc634 can print but not scan on network.

Hi artemis!


We will need more information so that we can assist you. Please answer the questions below:


1. Which version of Windows or macOS are you using?


2. What is the exact error that you receive if you start the scan from the MF Scan Utility on the computer?


We look forward to your reply. If you need immediate assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). 

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