Magenta not printing on Maxima MB2720

[TCsNicNac]

Our printer works fine except the Magenta color doesn't get printed. I've installed a new Magenta cartridge and I removed the printhead and cleaned the back contacts. I did not remove the tanks and clean the inside or passageways. What could cause the problem? Do I need a new printhead or new printer? I did the deep clean a dozen times before and after my attempt to fix it.

Thanks for any tips. I'd rather not buy a new printer just to fix this color problem. Everything else works fine.

UPDATE to this problem: 

Thanks for your responses. I was able to solve my problem by watching YouTube videos that showed me how to remove the print head and thoroughly clean it. It is printing normally now. Thanks

[Patrick]

Hi TCsNicNac,

Based on your description of the issue, it would appear that your MAXIFY MB2720 would require service.  If your MAXIFY MB2720 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your MAXIFY MB2720 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002.  They're available weekdays and Saturdays after 9 AM ET (6 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[TCsNicNac · Accepted solution]

Thanks for your response. I was able to solve my problem by watching YouTube videos that showed me how to remove the print head and thoroughly clean it. It is printing normally now. Thanks