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MF743Cdw Can't scan to email (PDF)

BDW1
Apprentice

No issues printing however, can not scan and have it send to my email (PDF) 

It scans and says sending but then prints a "TX Result Report"  that just says ERROR

2 REPLIES 2

Hector
Product Expert
Product Expert

Hello BDW1,

It looks like the Ifax or fax option is starting if you are getting an error report after scanning. You can try reviewing the steps for scanning from the operation panel using the steps in the link HERE to make sure the settings are correct. 

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666. Our agents would be happy to assist.

  1. What version of the Mac or Windows operating system are you using on your computer?
  2. Are you starting the scan from the software on your computer or is it from the operation panel on the MF743?

Hector, 

I have reviewed your comments and can't get it to work.  For clarity, I am not trying to scan to a computer; I am trying to scan to email.  Again, I am scanning from the MF743 directly. I hit scan to email, choose the email from the list, hit apply, start the scan and everything seems fine. It say scanning on the display, it finishes with no issue but then immediately prints a " TX Result Report."   that just says "Error" followed by my email address which is a correct email.  I have tried several different emails addresses to make sure.  I get the error report every time.  Also, I will add that I can scan to an USB stick just fine.  Just cannot get it to scan to email. 

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