05-04-2024 03:51 PM
Hello. When my mother tries to print using her MacBook Pro (OS Ventura 13.6.6), the following error messages: 99, 852, 853. Her print jobs are in a waiting loop and eventually disappear. I have to print off her stuff with my Windows 11 laptop.
What do error codes 99, 852, and 853 mean and how can I fix them? TIA.
05-05-2024 09:06 PM
I don't have access to failure codes, so a call to Canon Support would be worth the time to see what the agents can come up with.
There is the possibility that the codes might be found with a Google search, but that is just a guess. 🤔
05-05-2024 09:36 PM
Greetings,
These errors are related to communication. Jobs stuck in the print queue, etc.
Please share the following information with us:
What is the printer connected to? How does it communicate with the MAC running 13.6.6?
Which drivers were installed for it?
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
05-06-2024 12:37 AM
Thank you for responding.
It is connected to our home's wireless network because there are no printer cable connectors for this model. I would have to check the name of the software driver I installed into her MacBook Pro.
06-21-2024 11:32 PM
I ended up calling Canon Customer Service. They gave me some instructions on how to fix it. Thanks for your help.
07-08-2024 09:19 AM
Hey, can you share what they said? Thank you!
06-22-2024 01:14 AM
Greetings,
It would be helpful for others if you could share the resolution.
Thank you,
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
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