11-10-2017 05:19 PM - edited 11-10-2017 10:11 PM
A couple questions..
- First, it appears there's no way to totally stop the sleep mode, so just confirming? Recommendation for future firmware updates: allow the user to decide if they want to turn off sleep mode...
- Second, once the printer it goes into sleep mode, the printer won't show up on my iOS device (air print) as a printer (once I wake the printer back up by touching it, it shows up again as a printer.) Any way to resolve this? Also, i noticed that once the printer goes into sleep mode, it appears "off-line" on my OS (mac) computer...but sending a print job (not via air print) DOES wake up the printer without an issue..so that part is fine...except if it isn't awake, you can't see the toner levels, etc....This seems counterintuitive.. You have to touch the printer, wake it up, then go back in to look at statistics, etc....You have to touch the printer, wake it up, to use air print on an iOS device... These need to be resolved in a future firmware update....
Which brings me to my final point, how do we provision having the printer email a user when it is low on toner, etc? I see there is a setting to send data to a remote service, but this is a separate service called "Imageware." How do we access this server, etc?
It seems like it would be a very easy process to integrate email notifications on basic situations (e.g., low toner, out of paper, etc.) Since we can already scan documents to email, the printer is already setup as the SMTP settings to send out-bound emails.
Thanks for your input on these points...
AS AN UPDATE:
Whatever setting I changed, etc..Now the air print works great..hours after the printer goes to sleep....
11-15-2017 11:02 AM
There is not a way to totally turn off sleep mode. You can set various sleep mode time values. Click HERE for this information. I will submit your request for future firmware updates regarding turning off the sleep mode. Firmware updates when available are posted to Canon's website at www.usa.canon.com.
Regarding the other questions you described, It is recommended that you contact one of Canon's Technical Support Representatives directly to assist with these issues. To contact a Technical Support Representative, please use the link below: