cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ImageCLASS MF267dw won't print

lmadigan
Apprentice

This printer is about a year old.  We use it wirelessly to print from laptops, desktops, phones, tablets.  It was super easy to set up and has been a breeze to use until a few months ago.  I leave it powered on and it's in energy saver mode most of the time.  Usually I can send something to it while it's "asleep" and the act of sending a print job to it wakes it up.  But it stopped responding while asleep, so I started walking over to it and waking it up before printing.  Then it stopped automatically connecting to my home wifi, so I would have to go through the process of manually setting up the wireless LAN and then it would print fine for about a week before I'd have to manually connect it again.  And now I can't get it to print no matter what I do.  Please, please help!  

First thing I should point out is that my toner level is at 10% right now.  I have a cartridge ordered but I usually keep it on hand until I get to the very end so as not to waste 10-20% of each cartridge I buy.  The error messages I'm getting aren't related to the toner level, aside from the notification in the corner.

"Could not connect. Check the PSK settings" is the error message I receive when I attempt to connect the printer to my home network.  I believe all this means is that I entered in my password incorrectly.  But I have retried it more than enough times to know that the problem is not a password issue, case sensitive or otherwise.  

I decided that there must be a problem with the wireless card (or whatever the little gadget inside that connects it to my wifi is called).  So I bought a USB-B to USB-C cable to connect it directly to my laptop.  Select wired/wireless LAN, chose WIRED.  Then I chose direct connection settings; Use direct connection - ON. Now when I try to print something, my printer choices include two options; the original wireless canon and then the exact same one but with my laptop listed in parenthesis next to it.  I assume that is the one that is plugged into my laptop.  But the little print job window still searches and searches and when I look at my printer settings both "printers" are "offline".  

Because being wireless is a key feature of this printer, everything I search for online is about connecting it wirelessly and I don't know if I'm missing a step for wired connection or if my printer is simply worthless within the first year of use.  I've only gone through 2 full toner cartridges since I bought it (not including the "small" one that came with it).  

Oh! And I did reset it to factory settings yesterday after a few power reboots and leaving it powered off overnight (because maybe my power cycling was too rapid?? I have no idea)

Thank you in advance for your help!

 

0 REPLIES 0
National Parks Week Sweepstakes style=

Enter for a chance to win!

April 20th-28th
Announcements