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Occasional Contributor
Posts: 6
Registered: ‎04-19-2021

MF644Cdw feeder for document scanning does not work

Hello

when I try to scan documents (Windows 10, MF scan utility set to "Feeder") it does not recognize the documents and gives me notification "Place documents in the feeder".

 

It was working fine until recently. I already reinstalled the MF scan utility software. The platen glass canner works fine.

 

Any ideas?

 

Thanks 

Occasional Contributor
Posts: 6
Registered: ‎04-19-2021

Re: MF644Cdw feeder for document scanning does not work

It seems that the ADF does not recognitze that documents are in it.

It does not scan, copy or pertform the maintenance "Clean Feeder"

 

Any ideas?

 

Esteemed Contributor
Posts: 3,475
Registered: ‎11-19-2017

Re: MF644Cdw feeder for document scanning does not work

Greetings,

The behavior you describe is hardware related, not software, so reinstalling the drivers or application isn't going to help.

 

Focus on the ADF.  Alignment issue, door not closed securely, a corner edge of paper (jam), obstruction or sensor faulure.

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
Occasional Contributor
Posts: 6
Registered: ‎04-19-2021

Re: MF644Cdw feeder for document scanning does not work

Hello shadowsports,

thank you very much for your quiuck answer. 

The motor itself works so there is no alignment or paper jam issue existing.

Any idea how to fix the sensor? 

Occasional Contributor
Posts: 6
Registered: ‎04-19-2021

Re: MF644Cdw feeder for document scanning does not work

Anybodsy with an idea how this sensor works?

The manual sais nothing about it unfortunately and I also do not get any error code

Moderator
Posts: 2,066
Registered: ‎07-08-2013

Re: MF644Cdw feeder for document scanning does not work

Hi, mikxx!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Occasional Contributor
Posts: 6
Registered: ‎04-19-2021

Re: MF644Cdw feeder for document scanning does not work

I had a technician checking the printer and he advised to replace the paper roll and the sensor.
Any idea where I can buy those parts?
Occasional Contributor
Posts: 6
Registered: ‎04-19-2021

Re: MF644Cdw feeder for document scanning does not work

Hello

I still try to find information where I can buy the replacement parts.

Thanks

Product Expert
Posts: 347
Registered: ‎11-21-2018

Re: MF644Cdw feeder for document scanning does not work

Hello Mikxx,

 

The issue that you are describing does point to a problem with the hardware. To see what service options you have for the MF644Cdw, you can contact our support team at 1-800-652-2666. If you would like to purchase parts, you can contact our parts team at 1-866-481-2569.

 

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