MF644Cdw feeder for document scanning does not work

[mikxx]

Hello

when I try to scan documents (Windows 10, MF scan utility set to "Feeder") it does not recognize the documents and gives me notification "Place documents in the feeder".

It was working fine until recently. I already reinstalled the MF scan utility software. The platen glass canner works fine.

Any ideas?

Thanks 

[mikxx]

It seems that the ADF does not recognitze that documents are in it.

It does not scan, copy or pertform the maintenance "Clean Feeder"

Any ideas?

[shadowsports]

Greetings,

The behavior you describe is hardware related, not software, so reinstalling the drivers or application isn't going to help.

Focus on the ADF.  Alignment issue, door not closed securely, a corner edge of paper (jam), obstruction or sensor faulure.

[mikxx]

Hello shadowsports,

thank you very much for your quiuck answer. 

The motor itself works so there is no alignment or paper jam issue existing.

Any idea how to fix the sensor? 

[mikxx]

Anybodsy with an idea how this sensor works?

The manual sais nothing about it unfortunately and I also do not get any error code

[Danny]

Hi, mikxx!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[mikxx]

I had a technician checking the printer and he advised to replace the paper roll and the sensor.
Any idea where I can buy those parts?

[mikxx]

Hello

I still try to find information where I can buy the replacement parts.

Thanks

[Hector]

Hello Mikxx,

The issue that you are describing does point to a problem with the hardware. To see what service options you have for the MF644Cdw, you can contact our support team at 1-800-652-2666. If you would like to purchase parts, you can contact our parts team at 1-866-481-2569.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[shadowsports]

Greetings and Welcome Lumetronik,

This thread is almost 2 yrs old now.  The issue is likely resolved or forgotten.  There has been no follow up from the OP.