imageCLASS MF643Cdw Won't Scan

[NhiepNguyen]

Hello,

I need help regarding my Multi Purpose printer MF643cdw Scan Utility.

My Printer was working fine with MFScanUtility until recently.

Now When I try to scan a document with the utility it displays and error regarding ScanGear, and does not scan, although I can scan when open the printer in the control Panel.

I have uninstalled the utility and reinstall all to no avail.

I have reinstalled the driver as well : winmfscanutilityv12004 and MF642CMFDriverV6404WP.

Any input would help.

Thank you

[Stephen]

Hello! 

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation; however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We can only provide support for Canon products manufactured for and used within the US market. The i-SENSYS MF643Cdw isn't sold or supported by our team here at Canon USA.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.