I have a MF642CDW that is not detecting paper in the tray. I have tried taking the paper out, tried new paper, unplugged overnight, rebooted. Nothing works. Any suggestions? Thanks.
edit: I can print by loading sheets into the multipurpose tray
The paper detection issue could be caused by a hardware issue or by a setting/driver problem. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
What version of the Mac or Windows operating system are you using on your computer?
What is the size and type of paper that you are trying to print on?
When it does not detect the paper, what message appears on your computer or the printer's display?
