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New Contributor
Posts: 2
Registered: ‎04-26-2021

MF632CDW - Scan and send to email stopped working. Using GMAIL SMPT

No idea what happened, but scan and send to email for gmail stopped working.

 

Anyone have standard settings?  Do I need 2 part authentication for google?

 

How can I decode the error message? I can't find an error code.

Esteemed Contributor
Posts: 3,369
Registered: ‎11-19-2017

Re: MF632CDW - Scan and send to email stopped working. Using GMAIL SMPT

Greetings,

You need to provide more information about your environment.

 

Actual SMTP settings you are using.

Are you using 2FA

If not, "Allow Less Secure Apps" might be turned off in the Security Settings of your Gmail Account.

We can only guess without additional information.

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 2
Registered: ‎04-26-2021

Re: MF632CDW - Scan and send to email stopped working. Using GMAIL SMPT

Canon SMTP Settings

smtp.gmail.com

Username = email address

password = good app password that I generated

 

 

I have 2 part verification turned on in Google (I can turn this off if it helps the printer settings)

I have App Password turned on, and generated a password for Canon

 

Product Expert
Posts: 271
Registered: ‎11-21-2018

Re: MF632CDW - Scan and send to email stopped working. Using GMAIL SMPT

Hello,

 

If you are still unable to scan to Gmail, I would suggest turning the two factor authentication setting off and making sure that the option to use less secure apps is turned on. If you still have issues scanning to your Gmail, I would suggest contacting our support team at 1-800-652-2666. Our agents would be happy to help.

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