02-01-2023 10:26 AM
MF4890DW says An original is in the feeder (ADF) when there is no paper in the automatic document feeder on top of the machine. Is there something jammed in the ADF, I looked and there isn't anything there or even a mechanical sensor that is triggered when paper is inserted into the ADF. So when I put paper there to scan, it will scan to the last page and because it's always detecting paper there, it will error out as a paper jam at the last page when it thinks there's paper there and it couldn't grab the paper and so no scan file is created. Please help. Thanks
02-01-2023 03:34 PM
Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, you can call our imageCLASS support team Monday through Friday at 1-800-OK-CANON (1-800-652-2666). You can also click HERE search our knowledge base or register your Canon gear HERE to access additional support options.
Thanks and have a great day!
02-02-2023 11:14 AM - edited 02-02-2023 11:18 AM
Please let me know where I can free the ADF paper sensor . thank you
02-28-2023 01:28 PM
If you do not see any obstructions in the path like in the images above, it looks like there is something wrong with the hardware or something is stuck in the path that you do not have access to. In this situation, you can try inserting a stiff/thick piece of paper into the slots in the ADF that the paper is pulled through and then pulling it back out. Cardstock, a sheet of 4X6 photo paper or an index card might be able to clear any obstructions in the path. If that does not resolve the issue, it looks like the printer needs service. You can check your available service options by logging into your MyCanon account or contacting support at 1-800-652-2666.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 220.127.116.11
PowerShot SX420 IS - Version 18.104.22.168
PowerShot 620 HS - Version 22.214.171.124
PowerShot SX720 HS - Version 126.96.36.199
PowerShot G1X Mark III - Version 188.8.131.52
PowerShot G7X Mark II - Version 184.108.40.206
PowerShot G9X Mark II - Version 220.127.116.11
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.