08-18-2015 08:51 PM
Apparently what I did earlier only worked until I restarted my computer. I can get it to work by going through the same process over again so not really a solution.
08-19-2015 10:36 PM
This simple fix I found online worked for me:
Start> in the run box type. Services.msc
Scroll down to Windows Image Acquisition (WIA)
Right click, select Properties
Check that Startup type is set to Automatic
Click Log On Tab
Check that Local System account , and Allow service to interact with desktop is checked. Hit apply.
Click Recovery...Click on window next to First Failure, Scroll to Restart the Service. Hit apply.
08-21-2015 03:37 PM
You're welcome! Kudos should go to 'Captret' who posted it originally in 2014 as a fix for same problem in Windows 8.1. It worked for me then so when I struck problem again after upgrading to Windows 10, I tried it once more with great success.
08-22-2015 09:04 PM
Mine does not either. I spent an hour with canon on the phone yesterday, deleting this and that and round and round and restart and he finally told me Canon does not have an answer or a solution. He said brand new Canon's will not install the toolbox either. Without the tool box, the scanner will not scan to PDF files, so it is basically worthless. So I am at a loss. You would think that with their staff and resources they could come up with a fix.
08-25-2015 04:23 PM - last edited on 08-25-2015 04:28 PM by Danny
Ok here's the fix..I tried many of the ways, from compatibility mode to deleting twain and here's the right way.. it just requires a few reboots.
I use revouninstaller to uninstall programs. I paid for it but there is a free version...
[link removed per forum guidelines]
uninstall drivers ( then do an advanced scan and remove any entries anywhere for cannon toolboox and mf drivers. Very easy to do with Revounistaller.
Uninstall mf toolbiox..advanced scan again remove all entries to mftoolbox Again very easy with revo.
install window 10 Cannon drivers for your machine (printer scanner)
PS if by chance you messed up and the uninstall states that the program must be installed to uninstall again do a forced uninstall with revo. Do not leave any traces of the old mftool box and / or drivers. Revo will do that for you.
08-26-2015 07:50 AM - edited 08-26-2015 08:38 AM
Solved / workaround. Canon MF4010
I was facing the same issue - after normal installation I was able to scan one page. On the second time - Toolbox started to "not respond".
Could not uninstall Toolbox in normal mode
- uninstalled drivers in normal mode
- uninstalled Toolbox in safe mode
- installed drivers in normal mode
- installed Toolbox in safe mode
Problem appears, when I disconnect USB cable and connect it back without restart - then scanning function stops working, and Toolbox starts to "not respond" if used. But this is an issue, and is documentet in latest driver package PDF file:
"Windows 8_Notice_ENG.pdf", and of course, is an issue in Windows 10 too:
[Limitations During Operation] When using the scan function while the device is connected to a computer by USB, removing the USB cable and then plugging it back in or turning the device off and then on will cause the scanning function to be unable to execute. If this occurs, please restart the computer.