Showing results for 
Search instead for 
Did you mean: 

MF 4880 scanner not working


I had to reinstall windows10 now my scanner wont work anymore.

Processor Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz 3.00 GHz
Installed RAM 16.0 GB (15.9 GB usable)
System type 64-bit operating system, x64-based processor
I have reinstalled printer drivers, patches and Toolbox 4.9 several times.

I am looking for instructions on the process.

When I run Toolbox, i get this message:

A supported scanner is not installed. Please install a supported scanner then restart toolbox.

There are several possible variables possibly affecting the installation. When should the printer be turned ON or OFF? When should the USB cable be plugged in? When should the computer be restarted?

I am installing these drivers in order:




I feel like I have reinstalled these drivers about 10 times or so, ad have uninstalled them between each installation. Trying to randomize the above variables. Maybe you could suggest the correct order of a process that will get me scanning again?




Product Expert
Product Expert

Hello Blampert2,

The install order would be to start with the printer disconnected from the computer. You would download and install the MF4800MFDriverV4101WPusEN. Before starting the install, turn off any security software running on the computer. During the install, the setup will prompt you to turn the printer on and connect it to the computer. Once the install is complete for the drivers, you can download and install the ToolBox4911mf18WinEN.

If you continue to have issues scanning after the install, I would suggest contacting support at 1-800-652-2666. The can check for any issues during the install or any security software preventing the install from completing.

installing the patch and restarting computer heloed.

06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM