PIXMA G6020 - Scanner software not working

[EScottR]

A few months ago, the scanner function quit working for reasons unknown (Windows 11 computer).  I can can thru Canon's U Scan Utility, but not thru Corel PaintShop nor PDF-XChange software (which used to work).   The Canon Support page for the printer loads the PIXMA 6000 software.  I uninstalled the existing software, downloaded and reinstalled the current software.  The  software installs without any problem, but the Windows Printer Driver page shows "Scanners not appearing" for the printer, and the two apps above also can't find the scanner. My current workaround is thru the U Scan Utility, but that's an added hassle.  Any ideas appreciated.

[Patrick]

Hi EScottR,

Are you able to scan using Windows Scan?

You can use the link below to download and install "Windows Scan" from the Windows App Store if you do not have it installed:

https://www.microsoft.com/en-us/p/windows-scan/9wzdncrfj3pv

If not, please follow these steps:

1.  On your computer, please press the Windows key on your keyboard and the letter I, then let both go.

2.  Click on Bluetooth & devices on the left side.

3.  Click on Printers & scanners.

4.  Click the blue Add Device button at the top.

5.  Add your G6000 series.

Attempt to scan using Windows Scan again.  If you are able to scan from Windows Scan, please try scanning from your program.

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