04-11-2019 03:17 PM
Go to print and the printer cycles the "Sending Fax" message, and the message that comes up on the computer is "Printer is preforming another task" It is not connected to a phone line.
To get it back to workingI have to reboot computer and unplug printer, replug, then shut it down and restart printer.
OS Windows 10
04-17-2019 03:23 PM
Hi BCGray,
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
04-17-2019 03:28 PM
I think I have found the solution. I went to the Canon site and downloaded a new driver made in 12/18 and that seems to be the cure.
I think all this came about shortly after the Windows 10 update in January.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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