MB5420

[BCGray]

Go to print and the printer cycles the "Sending Fax" message, and the message that comes up on the computer is "Printer is preforming another task" It is not connected to a phone line.

To get it back to workingI have to reboot computer and unplug printer, replug, then shut it down and restart printer.

OS Windows 10

[ArthurJ]

Hi BCGray,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

[BCGray]

I think I have found the solution. I went to the Canon site and downloaded a new driver made in 12/18 and that seems to be the cure.

I think all this came about shortly after the Windows 10 update in January.