01-26-2019 11:57 AM
I have a fairly new MB5420. It has been rock solid but over the past week it has developed a problem with the black ink not printing properly.Without exaggeration, I must have done 40 head cleanings and 30 deep cleanings and used three different black ink cartridges (all Canon). The pattern shows the black ink is good, but then as soon as I print something, the black ink is immediately a problem again. I'm at wits end and very disappointed. I even tried a Auto Head Ailgnment, no luck. Please advise.
01-31-2019 11:22 AM
HI Szymonik,
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
01/20/2026: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.