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New Contributor
Posts: 1
Registered: ‎01-02-2019

IPF605 no text on screen after firmware update

Long story short, I upgraded our IPF605 firmware with the update tool from canon. Everything seemed fine that day.  The printer was shut down that night.  When I turned it back on a few days later, the screen backlight comes on but there is no text showing.  All functions work, however I can't do much without being able to see the screen.  Any ideas?  

Product Expert
Posts: 1,941
Registered: ‎07-28-2014

Re: IPF605 no text on screen after firmware update

Hi slowsl,

 

It is recommended that you contact technical support for assistance.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.  A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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