MB2720 changed from network to USB, cannot scan from panel

[John_William]

I just removed the device from the network. A USB cable connected. PC can print fine. However, I cannot scan. Trying to check from the panel returns nothing, no messages at all. The IJ Scan Utility only shows the old network device. How do I tell the device and software that the connection has changed?

[Hector]

Hello John_William,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the version of the Mac or Windows operating system that you have on the computer, we can provide some assistance. For a more immediate resolution, you can contact our support team at 1-800-652-2666.