03-23-2022 01:14 PM
I just removed the device from the network. A USB cable connected. PC can print fine. However, I cannot scan. Trying to check from the panel returns nothing, no messages at all. The IJ Scan Utility only shows the old network device. How do I tell the device and software that the connection has changed?
04-06-2022 04:34 PM
Hello John_William,
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the version of the Mac or Windows operating system that you have on the computer, we can provide some assistance. For a more immediate resolution, you can contact our support team at 1-800-652-2666.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.