cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

LBP622Cdw Toner Status - cannot be displayed due to counterfeit or non-Canon cartridge.

Zeta404
Apprentice

Operating System: Windows 10 Pro 19045.4291
Prtinter: Canon Color ImageCLASS LBP622Cdw
Toner Cartridges: Genuine Canon Toner Cartridges (all 4 - CMYK) purchased online from the Canon Store website (NOT shipped from Amazon).

My wife just reported that she noticed the toner status was not reading correctly on her laptop.  I checked my desktop and also noticing the same issue.  There are some possibilities, like a Windows update, a Canon update to the printer (the printer is designed to be connected to the internet and I didn't see any options to force the printer to ignore any update commands coming from Canon) or Canon decided that some of their products should be classified as counterfeit for whatever reason.  I would appreciate if we can get an official statement from Canon if it's the latter, but would also appreciate technical assistance if it's driver issues.

1 ACCEPTED SOLUTION

Accepted Solutions

Stephen
Moderator
Moderator

If you purchased these directly from us at https://USA.canon.com, you'll want to contact support to determine what's happening. Support is available Monday through Friday at 800-OK-CANON (800-652-2666).

View solution in original post

1 REPLY 1

Stephen
Moderator
Moderator

If you purchased these directly from us at https://USA.canon.com, you'll want to contact support to determine what's happening. Support is available Monday through Friday at 800-OK-CANON (800-652-2666).

Holiday
Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II