ImageClass MF632Cdw Clean ITB not working

[crispybrotato]

I've just replaced our Magenta toner but it's not working. I attempted to clean the ITB from the menu but it says "Could not perform correction"

Can someone please advise me?

[Tiffany]

Welcome to the Canon forum!

So that the Community can help you better, we will need to know what model Canon equipment you are using. Any other details you'd like to give will only help the Community better understand your issue.  If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

[crispybrotato]

I have the ImageClass MF632Cdw

[Hector]

Hello,

If the toner cartridge is not seated properly, it can prevent you from cleaning the ITB. You can try reseating the magenta toner and checking for any packing material. Some third party toner cartridges can also prevent you from performing certain maintenance functions. To assist further or to narrow down the issue, you can reply to this post with the information below. 

1. What model toner cartridge are you using?
2. Are you getting an error for magenta when you try to print or what problems are you running into?

[crispybrotato]

1. What model toner cartridge are you using?

The box is labeled 045 for all cartridges. 

1. Are you getting an error for magenta when you try to print or what problems are you running into?

There is no error message when installing any of the cartridges

I have changed all 4 cartridges at this point and still having issues printing with cyan and magenta. Yellow and black are working fine.