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New Contributor
Posts: 2
Registered: ‎06-29-2014
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I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

I have my new MX922 connected to my home network via wireless. When I attempt to scan photos I receive an error message stating that the scanning software was unable to communicate with the scanner. Code:5,157,69.

 

I have no issues when printing or faxing it is only the scanning function. I am using the Canon supplied software - My Image Garden - to do the scan.

 

Please advise.

 

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Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

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New Contributor
Posts: 2
Registered: ‎06-29-2014

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

Hello.

 

Thanks for the speedy reply.

 

I am running Windows Vista Home Premium, Service Pack 2

 

I look forward to hearing from you soon.

 

Thank you

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Occasional Contributor
Posts: 5
Registered: ‎11-29-2015

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

I am having same issue - what was the solution? 

 

Thanks.

 

Susan


@tjv_florida wrote:

I have my new MX922 connected to my home network via wireless. When I attempt to scan photos I receive an error message stating that the scanning software was unable to communicate with the scanner. Code:5,157,69.

 

I have no issues when printing or faxing it is only the scanning function. I am using the Canon supplied software - My Image Garden - to do the scan.

 

Please advise.

 



@tjv_florida wrote:

I have my new MX922 connected to my home network via wireless. When I attempt to scan photos I receive an error message stating that the scanning software was unable to communicate with the scanner. Code:5,157,69.

 

I have no issues when printing or faxing it is only the scanning function. I am using the Canon supplied software - My Image Garden - to do the scan.

 

Please advise.

 




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Product Expert
Posts: 3,239
Registered: ‎10-16-2012

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

Hello.

 

What other messages show in the error that you have encountered?  Also, what version of Windows or Mac OSX do you have?

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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Occasional Contributor
Posts: 5
Registered: ‎11-29-2015

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

I recieve one of 2 error codes; code 2,250,200 or code 5,157,69. Support via phone got it working once by unistalling drivers, turning off anti-virus, then reinstalling virus. That worked ...for less than a day. Back to same problem. Very frustrating. Any ideas would be very much appreciated. 

 

 

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Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

Hi !

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.


If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

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Occasional Contributor
Posts: 5
Registered: ‎11-29-2015

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

windows 10 (x64)

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Product Expert
Posts: 3,239
Registered: ‎10-16-2012

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

Hello.

 

If reinstalling the drivers worked temporarily, there may be a firewall or anti-spyware program that is blocking the scanner driver.  Temporarily disable these programs to see if this helps.

 

If the issue persists, try a new or different admin-level account on the system to narrow down the cause of the issue.

 

If immediate assistance is needed, find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
Posts: 2
Registered: ‎01-27-2017

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

I get the same error on my MG3560...

 

CODE5,157.69

 

Seems to be a common problem for most cannon print / scanners

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