I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

[tjv_florida]

I have my new MX922 connected to my home network via wireless. When I attempt to scan photos I receive an error message stating that the scanning software was unable to communicate with the scanner. Code:5,157,69.

I have no issues when printing or faxing it is only the scanning function. I am using the Canon supplied software - My Image Garden - to do the scan.

Please advise.

[Jason · Accepted solution]

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[tjv_florida]

Hello.

Thanks for the speedy reply.

I am running Windows Vista Home Premium, Service Pack 2

I look forward to hearing from you soon.

Thank you

[skeating]

I am having same issue - what was the solution? 

Thanks.

Susan

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@tjv_florida wrote:

I have my new MX922 connected to my home network via wireless. When I attempt to scan photos I receive an error message stating that the scanning software was unable to communicate with the scanner. Code:5,157,69.

I have no issues when printing or faxing it is only the scanning function. I am using the Canon supplied software - My Image Garden - to do the scan.

Please advise.

---

---

@tjv_florida wrote:

I have my new MX922 connected to my home network via wireless. When I attempt to scan photos I receive an error message stating that the scanning software was unable to communicate with the scanner. Code:5,157,69.

I have no issues when printing or faxing it is only the scanning function. I am using the Canon supplied software - My Image Garden - to do the scan.

Please advise.

---

[Michael]

Hello.

What other messages show in the error that you have encountered?  Also, what version of Windows or Mac OSX do you have?

[skeating]

I recieve one of 2 error codes; code 2,250,200 or code 5,157,69. Support via phone got it working once by unistalling drivers, turning off anti-virus, then reinstalling virus. That worked ...for less than a day. Back to same problem. Very frustrating. Any ideas would be very much appreciated. 

[Jason]

Hi !

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[skeating]

windows 10 (x64)

[Michael]

Hello.

If reinstalling the drivers worked temporarily, there may be a firewall or anti-spyware program that is blocking the scanner driver.  Temporarily disable these programs to see if this helps.

If the issue persists, try a new or different admin-level account on the system to narrow down the cause of the issue.

If immediate assistance is needed, find more help at Contact Us.

[StevenLinh]

I get the same error on my MG3560...

CODE5,157.69

Seems to be a common problem for most cannon print / scanners