I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

[tjv_florida]

I have my new MX922 connected to my home network via wireless. When I attempt to scan photos I receive an error message stating that the scanning software was unable to communicate with the scanner. Code:5,157,69.

I have no issues when printing or faxing it is only the scanning function. I am using the Canon supplied software - My Image Garden - to do the scan.

Please advise.

[BREZ]

i have the same error codes using either wired or wireless LAN

Windows 10, Avast AV disabled, Firewall disabled. No resolve.

[sherrox99]

Any updated on this? I am running Windows 10 and am getting the same error codes when I try to scan. 

[nich_kw]

I tried using paint to scan with and it works, but I would like to be able to scan to a pdf file.  I am using Windows 10 64x.

[Michael]

Hello.

Try reinstalling the drivers to see if this will resolve your issue.

If the error persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[Sithokozile]

Same here

[sybotts]

I ahve  2 canon printers that have scanning capabilities. When I scan on one of  the prnters I am unable to connects to the other printer if I want to use it to scan, How do I connect the the printer that is not connected to the scanner?