07-12-2017 01:43 PM
I just recently purchased the Canon MF632Cdw and I would like to scan to my email, but when I do that and after I put in my email address, I get
CANNOT SEN E-MAILS: E-mail/I-fax Settings are not configured in Remote UI. For more information, contact the system manager.
08-10-2017 11:27 AM
It is wanting you to set up the SMTP setting using the RUI. What you need to do is us the i.p address to remote into the copier via internet browser. Once in there you will need to look for either SMTP settings or OutGoing Email settings. There you will need to enter in a SMTP server address, for example (SMTP.GMAIL.COM) for gmail or (SMTP.OFFICE365.COM) for outlook. Then you will need to match the port # to the correct outgoing port such as 465 or 587. Next you will want to enter in your email address and password in the authentication section. If you are still getting error messages then you may need to match your secondary DNS settings to match the SMTP server, for example google DNS is (18.104.22.168) Hope this helps.
12-20-2018 08:51 AM
12-20-2018 11:56 AM
I will be glad to assist you.
What is the error code that is printed on the error report? Also, who is your email service provider?
I look forward to your response.
If you need immediate assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
12-24-2018 02:51 PM
The error indicates that the SMTP information may be incorrect. It is recommended that you use the Send Function Setting too to set up the scan to email feature. Please follow the instructions at this link:
You may also need to change the SMTP port number directly at the printer. Please follow the steps at this link:
If you still continue to experience an issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).