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Posts: 3
Registered: ‎04-03-2018

Help With DR-1100 Scanner

Hello, I apologize if this isn't in the right forum.  I found several other articles about scanners here and it seemed like this MFP and printer forum was correct.

I am having issues with a DR-1100 picking up saved jobs from a workstation.  This machine is setup locally and using the Canon DR-1100 Configuration Tool I gave it a handful of jobs that scan to different network locations.  This machine was running perfectly fine until yesterday when all of the jobs were cleared out on the DR-1100 for no reason.  I have run out of ideas on how to troubleshoot this thing and I was hoping for a fresh set of eyes. 

 

The DR-1100 can communicate with the local machine without issue.  If I go into Devices and kick a manual scan job off (saving locally) it will scan without issue.  I have even toyed with disabling the firewall, disabling antivirus and checking all of the connections.  None of this resolved the issue. 

 

Has anyone run into this before?

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