imageCLASS MF656Cdw does not scan

[lostinCA]

got a new laserjet MF656CDW all in one

printing, copying works fine, scanner does not, installed all the software and the scan utility on the computer says can't connect

found other people writing about this issue, and thinking to return this and get an HP

[shadowsports]

Greetings,

If you're referring to the inability to scan on systems running windows 11 and feature release 24H2, it l's affecting multiple brands (including HP).  I'd do my research before packing things up.  The issue appears to be with Microsoft.  They claimed to have released a fix but the reports have not been positive thus far.  I've postponed applying 24H2 for the time being.