Google Cloud Print Communication Error

[rawlmary]

Hello,

I'm using the imageclass MF733dw.  Attempts to scan a document to my desktop generates "Google Cloud Print Communication Error".  Printing and copying functions are fine.  I have restarted both the desktop and the printer to no effect.

Scan function was operating just fine before lunch.

Please advise. Thank you.

[Patrice]

Hi rawlmary.

I will need to gather some more information so that I can best assist you.  If you still need assistance with this error, please answer the questions below:

1.  Which operating system is installed on your computer?

2.  Is the Google Chrome web browser open on your computer when you attempt to scan a document?

I look forward to your reply with the information I have requested.  If you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST, for further assistance.

[spiererd]

Hi,

I am constantly getting a "google cloud communication error" message before printing. Since I purchased the printer I have had a blinking yellow light on the console. I am only allow to print after I shut off the system and turn it back on. Any help would be approciated. I am working from a Surface 4 Proi5. I also have the same issue from my Mac.

David

[Stephen]

Hi there!

We recommend reaching out to our friendly support team for one-on-one troubleshooting. They're available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays at 1-800-OK-CANON (1-800-652-2666). 

Support at Canon USA is always free, and right here in the USA. 

[spiererd]

Thank you...I will try that.

David

[Luminous]

I have the exact same problem. "The Google Cloud Print Communication Error" is blinking constantly. I am not trying to scan, it just blinks there non-stop.

I am using Windows 10 (up-to-date).

Where do I access that information on the printer menu?

[Jbuck65]

ONE HOUR WAIT TIME WITH NO OPTION TO BE PUT INTO A CALL BACK QUEUE!!!  Absolutely ridiculous 

[mathemsg]

Just had this tonight, can't clear it. No idea how it started. Have Google print services on phones, but doesn't explain how this started. Have you found andy emplanation/cure?

[dudintv]

1. Go to yours local "Remote UI: Portal" (in my local network it's http://192.168.1.108/portal_top.html)

2. Go to "Settings/Registration"

3. Go to "Network Settings"

4. Go to "Google Cloud Print Settings"

5. Just disable it. Because Google Cloud Print doesn't work anymore!

6. Restart your printer.

[dudintv]

Google Cloud Print doesn't work anymore officially. You have to disable it. I've post the instruction in this thread.