07-28-2021 05:35 PM
I purchased an MF242DW a couple of months back. I used the CD to install on my Windows 10 PC and then connected the printer using a USB cable to my PC. There was some problem due to which I had to abort the install midway. Then I repeated the process. However now whenever I connect the printer to power, the display has a message of "Please check- Paper Jammed or no cart is inserted". I have gone through steps to make sure that the cart is seated properly. Paper had never been inserted into the printer- so there is no question of Paper jam. I cannot find how to do a hard reset of the printer so that it reverts to factory settings and allows me to proceed with the installation. I would have returned the machine to the retailer- but unfortunately, I opened it two months after purchasing it. So the return window has passed. Please help with suggestions/ideas
07-30-2021 10:03 AM - edited 07-30-2021 10:04 AM
Greetings,
Check the paper tray, feeder, etc for packaging and/or shipping materials or tape.
Maybe try loading some paper and power cycling.
~Rick
Bay Area - CA
~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring
~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It07-30-2021 04:22 PM
Thanks. It was apparently an orange plastic piece that was stuck deep inside the printer behind the cart. The call center service agent of Canon pointed out to me. Even though I had to wait 50 minutes to get connected, eventually I was pleasantly surprised with the help she provided in making sure it worked.
07-30-2021 09:03 PM
Greetings,
Its easy to miss and happens from time to time.
Glad you got it sorted out.
~Rick
Bay Area - CA
~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring
~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It2/07/2023: New product announcements!
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