Duplex scanning mf644cdw

[calgarypaul]

I have a mf644cdw printer but I cannot scan both sides of the document when I use the paper feeder.  Does anyone know how to turn on the duplex scanning.

Likely an old problem, previously resolved, but new for me.

thanks

[Audrey]

Hi calgarypaul,

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone some addtional information. That way, the community will be able to assist you with suggestions appropriate for your product.

1. Are you starting the scan from the MF644Cdw or computer with MF ScanGear?

2. What operating system is on the computer?

3. What is the MF644Cdw connected to the computer?

The imageCLASS MF644Cdw has a Single-Pass Duplexing Automatic Document Feeder. If you are scanning using MF ScanGear, please try the following:

Open MF ScanGear.

Click on Setting on Main Menu.

Select Scan Options then {Scan both sides when scanning from the feeder].

Save the settings.

Information can be viewed in the MF Utitly User Manual at:

https://gdlp01.c-wss.com/gds/7/0300040537/01/MFScanUtility_V12000_UG_EN.pdf

The Forums aren't intended for immediate assistance. If this is required, we will have to recommend that you call our telephone support group. Please call 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). A representative will be able to further assist you.

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[calgarypaul]

Thanks Audrey.  The duplex scanning worked when I used MS Scan.  Is there anyway to turnon duplex scanning from the printer itself?  i scan a lot, sometimes single originals, sometimes double sided so it would be convenient not to have to open MS Scan to switch.  If not, it is manageable.   To answer your questions:

1. Are you starting the scan from the MF644Cdw or computer with MF ScanGear? - I was starting the scan from the MF644Cdw but then was able to scan both sides using MF ScanGear

2. What operating system is on the computer? - Windows 10

3. What is the MF644Cdw connected to the computer? via network

Thanks for all your help.

...Paul