12-20-2022 11:05 AM
I have tried to clean the fixing assembly and when I put the paper in the feeder it indicates that it cannot perform the clean function. It does not give me a reason and I do not know how I can get this working. Any ideas?
Thank You.
12-20-2022 09:54 PM - edited 12-20-2022 09:55 PM
A few questions: 🙂
Do any of the other maintenance options start properly, or are they all impacted? Is there enough toner available to run the program? If the unit is unplugged for a minute or so, then plugged back in, does that make any difference? If the unit can be defaulted to factory settings, can that be tried to see if it makes a difference? 🤔
08-23-2023 02:32 PM
We've had this issue for over a year. Nothing works to resolve the error. I can't find anywhere that this part can be replaced like on other laser printers, either. It is very frustrating. The unit works great otherwise even though it is a few years old; we have over 168,000 prints on the unit.
We can print the "cleaning sheet" but then the program won't run when reloading the paper to continue.
08-23-2023 03:16 PM
When loading the sheet, is it being placed in the document feeder or is it being placed directly on the "glass"?
08-23-2023 03:45 PM
The pages I posted are printouts. The cleaning process the OP refers to requires the paper to be in the tray after it prints a cleaning pattern. I suspect our fixer is broken since it isn't setting the toner correctly to the paper. But we can't clean it so I can't confirm.
09-03-2023 09:10 PM
Sorry for the delay getting back. If the fixer is broken, a call to Canon's Customer Support might be in order for them to confirm that and explain what options are available.
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