The pages I posted are printouts. The cleaning process the OP refers to requires the paper to be in the tray after it prints a cleaning pattern. I suspect our fixer is broken since it isn't setting the toner correctly to the paper. But we can't clean...
We've had this issue for over a year. Nothing works to resolve the error. I can't find anywhere that this part can be replaced like on other laser printers, either. It is very frustrating. The unit works great otherwise even though it is a few years ...