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New Contributor
Posts: 4
Registered: ‎09-12-2020

Combination of Maxify MB5420 and PIXMA PRO-100 drivers causes "filter failed" on PRO-100 print job.

[ Edited ]

Mods, please note that I will be cross-posting this to the Professioonal Photo Printers forum.

 

There are several Canon printers here; the above mentioned MB5420 and PRO-100 as well as an MF249dw.

 

Conditions:

Mac Mini late 2012, 16GB memory, 500GB SSD, i7, Catalina (updated current as of 9/11/2020)

Canon Maxify MB5420 (Current as of 9/12/2020)

Canon PIXMA PRO-100 (Current as of 9/12/2020)

Canon ImageCLASS MF249dw (Current as of 9/12/2020)

All the above devices are connected via Ethernet, with static mapped IP addresses.

 

Observation:

Driver installations appeared to be completely normal using "Canon Inkjet Network" for the MB5420 and the PRO-100.

When the CUPS print drivers for all the above printers are installed, I am unable to print to the PRO-100.  "Filter failed" error message.  When I remove the drivers for the MB5420, print jobs for the PRO-100 are processed normally.  The presense of the MF249dw driver has no effect on the PRO-100.  The presense of scanner drivers for the MB5420 has no effect on the PRO-100.  Printing to any of these devices from a Windows 10 Pro machine is normal with all drivers installed.

 

Desired endgame:

I would prefer to have the MB5420 available to me as the default printer for everyday use.

 

Ideas?

 

Ken...

 

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Product Expert
Posts: 1,093
Registered: ‎11-19-2018

Re: Combination of Maxify MB5420 and PIXMA PRO-100 drivers causes "filter failed" on PRO-1

Hi kbcons,

 

If your are still experiencing this issue, please contact Canon support at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

Highlighted
New Contributor
Posts: 4
Registered: ‎09-12-2020

Re: Combination of Maxify MB5420 and PIXMA PRO-100 drivers causes "filter failed" on PRO-1

Still experiencing the issue.  Contacted Canon Support a couple weeks ago.  The person I talked to went to her "supervisor" then told me, basically, "Not a Canon problem.  Contact Apple."  No help there either.

 

Ken...

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