09-16-2020 06:06 PM
09-17-2020 11:12 AM
Greetings,
Unlikely if you have performed the following:
https://support.usa.canon.com/library/ij/ErrorCode/MB2700%20series/EN/ERR/5200.html
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
10-13-2020 03:43 PM
Hi vblessing,
The 5200 error can be caused by a paper jam. There are 2 videos that you can view in regards to resolving paper jam or paper feed issues.
Please view the following two troubleshooting videos available from the MAXIFY MB2720's Support Page:
1. Remove paper jam from front of printer:
http://ugp01.c-ij.com/ij/webmanual/Movie/MB2700%20series/MOV/EN/movie/mb2700-10-4/video-player.html
2. Remove paper jam from back of printer:
http://ugp01.c-ij.com/ij/webmanual/Movie/MB2700%20series/MOV/EN/movie/mb2700-10-7/video-player.html
If the 5200 error persists, your MAXIFY MB2720 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.