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Pro-1100 major issue: banding and ink cutting out in last 1-inch of image

ChrisJordan
Contributor

Hi guys, I am a recent Pro-1100 purchaser, and a 25-year professional photographer and digital printer. I am having an issue with my Pro-1100 w/ Mac Monterey + Canon PPL software. It looks like the black channel and possibly others are partially cutting out about 1 inch from the end of the image, leaving a pale banded section in the last inch of the image. It doesn't happen every time, only on images with higher ink density, in both B&W and color mode. I have experimented with every possible combination of head cleanings, calibrations, uni-directional printing, high quality versus highest quality, changing media, changing ink cartridges, printing from PS instead of Canon PPL, etc., wasting a lot of $$ in ink and paper in the process. Nothing solves it. It is not a clogged nozzle because nozzle checks show that all the nozzles are working fine, and there is no banding anywhere else on my prints. I also notice that the paper feed tends to slow down and stall out a bit right at the end of the print, which is also when the banding/dropout occurs. Does anyone know if Canon is actively working on this, to hopefully solve it with a firmware update? 

5 REPLIES 5

ChrisJordan
Contributor

Hey is there anyone from Canon who reads these? How can I contact Canon and talk to someone? My business relies on this printer and it is causing me huge problems here. Thank you for any help.

ChrisJordan
Contributor

Tried going through the whole process of creating custom media and adjusting media feed using the media configuration software. Same problem persists. Banding in the last 1-2 inches of the print, rending them unusable. Incredibly frustrating, especially to be getting NO response from Canon. 

ChrisJordan
Contributor

Reinstalled drivers, firmware, and all software, didn't solve. The banding issue occurs with all types and sizes of media. Appears to be the gray channel cutting out about 2 inches from the end of every print, leaving a pale patch and banding artifacts in the last inch or so of every print. Otherwise no banding or other problems anywhere in the prints. 

Danny
Moderator
Moderator

Thanks for joining the conversation, ChrisJordan!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

Patrick
Product Expert
Product Expert

Hi ChrisJordan,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PRO-1100 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

 

 

 

 

 

 

 

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