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Cleaning Mode won't stop for MF741Cdw

hernda
Apprentice

My ImageCLASS MF741Cdw continues to cycle through cleaning mode.  I can continue to print and copy while it does this and there are no warnings or alerts on the machine.  This is very loud and have to believe it will damage the printer.  When it does occasionally stop, I will power down the printer and it will still place itself into cleaning mode while turned off.  The only way to stop it is to unplug it.  I have tried to turn off all automatic cleaning settings with no results.

1 REPLY 1

Hector
Product Expert
Product Expert

Hello,

It sounds like the printer is making an unusual noise or something else might be going on with the hardware. If the display is not giving you any indications and you are still able to print, I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to check the hardware and see what is going on.

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