Canon MF8380CDW will print one page and then keeps cycling as if printing

[Miimi9959]

Canon MF8380CDW will print one page then keeps cycling through as if printing but is not picking up paper. It will continue to do this until I select to cancel the print job from the printer menu. When I turn it back on and send another print job to it, the cycling starts again.

[Hector]

Hello,

The issue looks like a driver or communications issue. We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What version of the Mac or Windows operating system are you using on your computer?

2. Are you connecting via USB or is it over a network?

[biradam]

Hello,

I have the same problem with my MF8380cdw printer. macOS High Sierra is the OS on my old Mac (2.5 GHz Intel Core i5) and connecting via USB.  I have followed the steps on the menu to clean the Fixing Unit, ITB, Feeder, etc. But, the problem is still there. Any suggestions?